Just Delightful

Treats for you, your friends and family!

Terms and Conditions

We are sorry if these sound rather formal. However, they are pretty standard and designed to enhance your e-shopping experience and make it as easy and secure as possible. The terms and conditions apply to the use of the Just Delightful website. By placing an order with us, you are agreeing to accept these terms and conditions (The Conditions). Please note, these terms and conditions can potentially change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes. If you do not agree with the terms and conditions set out below, you should not use or access this website.
If you have any queries relating to our terms and conditions, please contact us before placing an order.
The following terms and conditions will apply between you and Just Delightful when you purchase an item from justdelightful.co.uk. The terms do not affect your statutory rights.
Your contract for purchases made through justdelightful.co.uk is with Just Delightful and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.
You must be eighteen years old or above to use this site. If you are under eighteen, you may only use the site in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, please do not use the site.
You warrant that all details you provide to justdelightful.co.uk for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
You agree that e-mail can be used as a long-distance means of communication.
During the registration process, you must choose a username and password. You are responsible for all actions taken under that username and password and must only purchase from justdelightful.co.uk under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If it is compromised, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password. If there are any changes to the details supplied by you it is your responsibility to inform Just Delightful as soon as possible.
It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law.
Just Delightful reserves the right to terminate our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:-
you fail to make payment to us when due
you breach any of our terms and conditions
when requested by us to do so, you fail to provide within a reasonable time frame, sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity
we suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on justdelightful.co.uk.

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Ordering:

When placing an order, you warrant that any and all information given is accurate and complete.
All orders are subject to acceptance and product availability.
All prices listed on justdelightful.co.uk are correct at the time of entering the information, however, we reserve the right to change prices of any product at any time.
No contract for the sale of any product will exist between you and justdelightful.co.uk until we accept your order by dispatching the product to you. When this happens we will confirm the acceptance by sending you an email.
This confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method, cost (including VAT and P&P) and usual delivery times.
You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.
If your order has not been accepted, you will receive an explanatory email from us detailing the reasons why.
Discount vouchers cannot be used on sale products.

Delivery

The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock.
If your delivery address is outside of the <country-region><place>UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
Please note international shipments may be subject to cross-border inspections by customs authorities.

Payment

Justdelightful.co.uk accepts payment through PayPal.

Cancelling an order

If you haven’t submitted an order, you may clear the items in your shopping basket at any time prior by clicking the ‘Remove’ button next to the product ordered in you shopping basket.
If you have submitted your order and received your confirmation email from justdelightful.co.uk, you can still cancel your order within 2 hours of the order being placed. Please email your cancellation marked ‘URGENT CANCELLATION’ to the Customer Service team. Please ensure you list your name, address, product ordered and order code on the email.
If you wish to cancel your order after 24 hours of the order being placed, you will need to wait until you receive the product and then follow our Returns procedure. You’ll find more information about this in our Help Centre. We operate a No Quibbles Returns policy.
Once we’ve received notification from you that you wish to cancel an order, any sum debited to us from your credit or debit card will be re-credited to that credit or debit account within 30 days of your order, provided the goods you return are in the same condition that they were when delivered to you. You will be liable to any charges incurred when returning the goods to boden.co.uk, unless the return is as a result of an error on our side.

Contract cancellation

You are entitled to cancel this contract if you so wish, provided that you exercise your right within seven working days after the day on which you receive the products.
If you wish to cancel your order, please follow the procedure set out in our Returns procedure

Returns Procedure

You may return most items sold by justdelightful.co.uk within 3-months from the date of despatch for a full refund. For more information, please refer to our Returns procedure

Exchange Procedure

Justdelightful.co.uk will be happy to exchange for the same item most products that are damaged, faulty or incorrectly shipped through any circumstance that is in our error within 3-months from the date of despatch. For more information, please refer to our Exchange procedure

Privacy

Justdelightful.co.uk will not pass on your personal, credit or debit card details to any third party.
We will never ask for personal details via email. If you receive an unsolicited email asking you for your justdelightful.co.uk log in details, please contact our Customer Service team immediately.

Liability

We do not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services.
If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. In the event that you order an item and the price published on justdelightful.co.uk is incorrect for any reason, we will contact you to let you know the correct price and ask you whether you still wish us to fulfil your order at this price. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. We shall give you the option of confirming the order at the correct price or if you so choose, to cancel the order altogether. If you cancel and have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order.
In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation e-mail within 10 working days of delivery of the goods plus return the goods to us, if we request you to. This does not affect your statutory rights.
We have taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of mitigating factors such as Internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any colour discrepancies between the image and the actual product.
The products sold on justdelightful.co.uk are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from justdelightful.co.uk
We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:

Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
Any loss of goodwill or reputation; or
Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions

Nothing in the Conditions shall exclude or limit our liability for death of personal injury resulting from our negligence or that of our servants, agents or employees.

Copyright

All rights, including copyright, in the content of the justdelightful.co.uk web pages are owned or controlled by Just Delightful. In accessing justdelightful.co.uk web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the justdelightful.co.uk web pages for any other purpose whatsoever without the prior written permission of Just Delightful.

Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Survival

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire agreement

These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Just Delightful and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

Law

The Conditions shall be governed by and construed in accordance with the laws of <country-region><place>England and you irrevocably submit to the exclusive jurisdiction of the courts of <country-region><place>England.

Privacy policy

As with all shopping websites, we collect personal information from you when you shop online at justdelightful.co.uk

We use this information to make your shopping experience as easy and enjoyable as possible. We need it to process your order, inform you of any delays or problems and occasionally to send you special offers and promotions.

The information we collect is:

· Your name – so we know what to call you

· Email address – so we can email you order confirmations, delivery delays, offers etc

· Delivery address – an obvious one

· Telephone number – we’ll only call if we have a delivery problem

All orders are then processed on computers that are not connected to the Internet.

Data Protection

· We will never pass on your details on to a third party for marketing purposes nor will we send you details of offers from other companies.

There are only four circumstances where we may share some of your data with others:

· With agents (including credit reference agencies, credit card clearing agencies fraud prevention and detection agencies) that we use to process the orders you place with us or who help us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function

· In the unlikely event that our business assets are ever sold to or purchased by another company. (Our data records are part of our business).

If you have questions about your personal data or our privacy policy, please contact us at justdelightful.info@virgin.net

You’ll also find more information about this in our Security FAQs section.

To see all the information we have about you, and to correct any inaccuracies, please write to:
Just Delightful, 15 Uplands Yetminster Dorset DT9 6JZ

Cookies

Cookies are small text files that websites send to your computer. A cookie can be thought of as an Internet user's identification card. They let the website know when the user has returned. This lets the site bring up information relevant to that user, for example your name, past orders etc.

Cookies make the interaction between users and websites faster and easier. Without cookies, it would be very difficult for a website to allow a visitor to fill up a shopping basket or to remember the user's preferences or registration details for a future visit..

Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's e-mail address etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website.

Security FAQs

· Why do you want my email address/telephone number etc?

· As well as personal data, what other information do you keep?

· How do you use my personal data?

· Will you ever pass my email details on to third parties?

· What are Cookies?

· Why do you use Cookies?

· How does data travel over the Internet?

· Where should I send my data protection queries?

· How do I opt in/out of receiving information from you?

· What can I do to increase security?

Why do you want my email address/telephone number etc?

We ask for these details so we can contact you in case there's a problem with your order.

We do not make any of your details available to other companies ever.

As well as personal data, what other information do you keep?

To help us give you the best service, we also keep records of:

· Your purchases with us. This means we can quickly deal with any problems you may experience with your order.

· Any e-mail correspondence you send us. This helps us keep track any problems or concerns you've had with our products or services.

· Incoming calls. This is so we maintain the highest standards of customer service and aids with the training of new staff.

How do you use my personal data?

All the information we collect via our website or through correspondence with you is used to operate and improve the service we offer you. We are committed to using your personal information only for:

· Dealing with orders and accounts for the supply of our goods and services

· Planning and managing Just Delightful business activities, including analysing customers' shopping habits and preferences

· Research

Will you ever pass my email details on to third parties?

We will never pass on your email address on to a third party.

There are only two circumstances where we may share some of your data with others:

· In the unlikely event that our business assets are ever sold to or purchased by another company. (Our data records are part of our business).

What are Cookies?

Cookies are small text files that websites can send to your computer. A cookie can be thought of as an Internet user's identification card. They tell websites when the user returns and allows the site to bring up information relevant to that user, for example your name, past orders etc.

Why do you use Cookies?

What's the law on Cookies?

The European Union Directive on Privacy and Electronic Communications (the "Directive"), which came into force on <datemonth7day31year2002>31st July 2002, recognises that cookies are a "legitimate and useful tool" for many activities, including verifying the identity of website users. The Directive makes it compulsory for websites to inform users if cookies are being used (which is exactly what we are doing here), and to provide some information on how cookies are used. You can find more information on this subject at www.aboutcookies.org.

Lastly, the Directive places an obligation on websites to make users aware that they can set their computers to reject cookies. You will find the instructions on how to do this at www.aboutcookies.org.

However, you should be aware that the Just Delightful website (in common with most other shopping web sites) will not work without cookies.

How does data travel over the Internet?

The Internet is a global network - therefore there are cases where your data travels internationally, which may include places outside the European Union. We want you to know that if you visit or shop with Just Delightful, you're agreeing and authorising us to process data in this way.

Where should I send my data protection queries?

If you have questions about your personal data or our privacy policy, please email us at justdelightful.info@virgin.net

To see all the information we have about you, and to correct any inaccuracies, please write to:

Just Delightful 15 Uplands Yetminster Dorset DT9 6JZ

Opting in:

· If you would like us to send you details of our special offers that we think may interest you by email please email justdelightful.info@virgin.net

What can I do to increase security?

Internet shopping is becoming more and more popular and the overwhelming majority of transactions are quick, easy and trouble-free. We do everything we can to ensure your shopping experience is as safe and secure as possible.

However, there are a number of additional precautions you can take to increase security:

· We recommend you always close down your Internet browser when you have finished shopping online, especially if you use a shared PC. This will delete temporary Internet cookies from any sites you may have visited

· Never reveal your password to others

· Keep your password as unique as possible and try not to choose obvious passwords, such as your name, partner's name, or other personal information which could be easily obtained by a third party

· Avoid using the same password for numerous Internet sites.

Please note, Just Delightful will NEVER ask for personal details via email. If you do receive an email requesting this information, please contact our Customer Service team immediately.

Company info

Just Delighful’s trading address is 15 Uplands Yetminster <place>Dorset DT9 6JZ. Just Delightful’s total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Just Delightful to the customer, together with any postage costs incurred. Just Delightful shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way. Just Delightful cannot accept any liability for a failure to comply with specific instructions stated in the catalogue. Customers' statutory rights are not affected by this statement.

The products offered for sale on this website are directed solely at residents of the <country-region><place>United Kingdom. Just Delightful makes no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. If you choose to access this site from other locations, then you are responsible for compliance with local laws if and to the extent that local laws are applicable.

Accessibility statement

At Just Delightful, we are working hard to provide a website that is accessible to everyone, including those with visual, hearing, motor or cognitive impairments.

Language

We’ve tried to use clear, jargon free language that is easy to understand. We’ve also included a comprehensive Help section. This provides guidance on our ordering processes, delivery and returns and many other topics which could be deemed useful to our customers.

Text size, colours and background

We are constantly testing colour contrasts and combinations to ensure our website can be read by users with visual impairments, including those with colour blindness.

We’ve also concentrated on providing clear, legible text and fonts..

Screen flicker and graphics

We have limited the use of Flash and other applications that are known to cause screen flicker.

Links

We’ve distinguished links from our standard web text by displaying all links in a different, bolder colour.

Tables

We only use tables for tabular data and not for page layout.